Kundendienst

CLICK & COLLECT
ORDER ONLINE, COLLECT IN STORE

WHAT IS THE CLICK & COLLECT SERVICE?

Click & Collect is the FREE Rinascimento service giving you the possibility of buying online, on Rinascimento.com, and collecting your order comfortably at your preferred store.

In which stores can I collect my order?

The service is available only in the stores present on the following list (see our “Click & Collect stores“).

Pick the store you prefer and click on the button « choose » in order to select it as the collecting point. Insert an area on our locator (for example a city or a region) to be able to find the closest stores to you.

Our Click & Collect stores

When will my order be delivered to the store?

From your order confirmation, your purchase will be ready for collection within 5-8 working days.

How will I know when to collect my order?

Once your order is confirmed, you will receive an order confirmation. Please remember to take it with you when going to the store (either printed out or on your smartphone) together with a valid ID. If you decide to send somebody else on your behalf, this person will have to show a copy of your document, his/her valid ID, the order confirmation and a written letter signed by you.

How many days do I get to collect my order?

Please note that, from the day your parcel arrives at the store, you will have 14 days to collect it.

WHAT HAPPENS IF I CHANGE MY MIND?

No worries…from the day your parcel is delivered to the store, you have 14 days to change your mind and return your purchase. Please note that it is not possible to return one or more items from the same order separately!

Please note that it is not possible to return one or more items from the same order separately!